Return and refund policy

At Shanti Sarees (under the ownership of Kishor Patel) we prioritize customer satisfaction and strive to provide high-quality products. If you are not satisfied with your purchase, our return and refund policy ensures a smooth resolution process.

---

1. Eligibility for Returns

1.1. Returns are accepted only if:

- The request is made within 7 days of receiving the product.

- The product is unused, unwashed, and in its original condition with tags and packaging intact.

1.2. Returns will not be accepted for:

- Customized or made-to-order products.

- Products damaged due to customer negligence.

---

2. Return Process

2.1. To initiate a return:

- Email us at support@shantisarees.in or call +91 6261139819 with your order details.

- Provide 360-degree unedited video of the product opening, showing the condition of the product without any pauses or edits.

2.2. After verification:

- Our team will review the video and product details.

- If approved, you will receive instructions for returning the product.

2.3. Shipping costs for returns:

- The customer is responsible for return shipping costs unless the product received was defective or incorrect.

---

3. Refund Process .

3.1. Refunds are processed after the returned product passes our quality inspection.

3.2. Refunds will credited to the original payment method within 7-10 business days of approval.

3.3. Shipping charges are non-refundable unless the return is due to our error.

---

4. Damaged or Defective Products

4.1. If you receive a damaged or defective product:

- Notify us within 48 hours of delivery with unboxing photos or videos.

- Our team will assess the issue and provide a resolution (replacement or refund).

---

5. Cancellation Policy

5.1. Orders can be canceled before they are shipped. Contact us promptly to request a cancellation.

5.2. Once shipped, the order cannot be canceled but may be eligible for return as per the return policy.

---

6. Contact Us

Thank you for shopping with Shanti Sarees! If you have any issues or inquiries related to returns and refunds, please feel free to reach out to us.

- Business Owner: Kishor Patel

- Business Name: Shanti Sarees

- Email: support@shantisarees.in

- Phone: +91 6261139819

- Address: 38, Ward no 02, Patel Para Basantpur Dabhara, Sakti Chhattisgarh 495688

---

Shanti Sarees reserves the right to update this policy as needed. We appreciate your understanding and cooperation in adhering to these terms. Thank you for shopping with us!